Service information
Service Terms & Conditions
These terms apply to the specific order approved by the customer. The applicable version and effective date are identified in the accepted service record. Use the DNAA contact details on your estimate or invoice.
1. Scope and customer authority
Service is limited to the work identified in the approved estimate or work order. The customer confirms authority to authorize service and payment and discloses known faults, prior repairs, modifications, leaks, pest activity, and access restrictions. DNAA may decline work outside its safe service scope.
2. Service call and diagnosis
The disclosed service-call/diagnostic fee pays for the authorized visit and diagnosis, not a guaranteed repair outcome. It remains payable when repair is declined. If the approved repair proceeds, the fee is credited toward that repair as stated in the estimate. Further diagnostic work requires separate approval.
3. Estimates and changes
Customer approval authorizes only the listed work, parts, and price. Additional work, parts, procurement, access charges, or price changes require separate authorization. Taxes and other applicable charges are identified in the order documents. An expired estimate may require a new quote.
4. Diagnostic limits
Diagnosis concerns the reported problem and conditions reasonably observable during the authorized visit. It is not an inspection of every component or a prediction of remaining appliance life. Intermittent faults may require operating time, monitoring, additional testing, or restoration of another failed component.
5. Multiple failures and sequential repair
An appliance may have separate, related, or cascading failures. Repairing one component may reveal another defect. A limited repair does not guarantee full restoration of the appliance. Properly performed, specifically authorized work and supplied parts remain payable if the customer declines additional independent repair.
6. Age, deterioration, disassembly, and movement
Age, wear, corrosion, heat, prior repairs, and material fatigue may weaken plastic, clips, fasteners, wiring, seals, tubing, panels, and finishes. Necessary movement, disassembly, removal, reassembly, or installation may reveal existing damage or unavoidably disturb deteriorated material despite reasonable care. The customer acknowledges these condition-related risks. DNAA is not responsible for pre-existing damage or deterioration caused solely by these conditions despite reasonable care. Any additional corrective work requires authorization.
7. Insects, rodents, and contamination
The standard warranty excludes faults caused by cockroaches, ants, other insects, rodents, nesting animals, infestation, eggs, droppings, urine, nesting material, or contamination. Examples include shorts, corrosion, conductive residue, blocked airflow or drains, chewed wiring or insulation, and damage to electronics and mechanical components. Replacement or cleaning of a component does not eradicate infestation or prevent recurrence. The customer is responsible for pest remediation. DNAA may suspend contaminated or unsafe work; any cleaning or pest-related repair is separately quoted.
8. External causes and maintenance
The standard warranty excludes failures caused by power surges, improper voltage, grounding or wiring defects, faulty outlets or breakers, plumbing or gas-supply defects, abnormal water pressure, mineral buildup, blocked drains or vents, fire, flooding, moisture, heat, freezing, chemicals, grease, dust, lint, misuse, overloading, impact, improper installation, or inadequate maintenance. These exclusions apply when the condition caused the failure.
9. Access, premises, and existing connections
The customer provides safe, unobstructed access, secures pets, and removes fragile items and appliance contents as requested. Flooring, cabinets, countertops, shutoff valves, hoses, drains, gas connections, and electrical installations may have hidden defects. DNAA may stop if movement or service creates an unreasonable risk. Structural alterations, cabinetry, pest treatment, and building electrical, plumbing, or gas repairs are outside the order unless expressly agreed within DNAA’s lawful service scope.
10. Declined, limited, or unsafe repairs
If further work is declined, authorized diagnostic services and completed work remain payable. A temporary or limited repair covers only the described scope; remaining issues and use restrictions are recorded in the order. DNAA may decline any unsafe repair or safety-device bypass. Separately chargeable reassembly or return visits require advance approval.
11. Parts and availability
Parts are ordered for the approved repair, subject to availability. Supplier and shipping dates are estimates unless expressly guaranteed. DNAA may decline unsafe or unsuitable parts. Changes to the approved price or repair scope require customer authorization.
12. Deposit and final payment
The agreed deposit is due before the authorized parts order or further scheduled work and is credited toward the total repair price. The remaining authorized balance is due upon completion unless otherwise agreed in writing. Authorization to store a card does not by itself authorize additional charges.
13. Ordered parts and cancellation
When the customer authorizes procurement, specifically identified noncancelable or nonreturnable parts purchased for that order remain chargeable if the customer cancels. Authorized completed services and previously disclosed, approved nonrecoverable shipping or supplier return charges also remain payable. These amounts may be applied against the deposit. Any legally required refund is calculated after permitted charges and applicable supplier credits. The disposition of any fully charged, uninstalled part is recorded with the order.
14. Customer-supplied parts
DNAA may accept or decline a customer-supplied part. Acceptance authorizes only the agreed installation and does not confirm the customer’s diagnosis. No voluntary DNAA warranty is provided on that part, its compatibility, condition, durability, repair outcome, or the specific installation labor when this exclusion is stated in the approved estimate and invoice. Properly performed authorized installation remains payable if the part is defective, incompatible, or does not resolve an independent fault. Further testing, removal, replacement, and repeat visits require a separately approved quote.
15. Three-month limited warranty
Unless a lawful job-specific exclusion is expressly stated, DNAA provides a three-month limited warranty from completion on the specific repair labor and parts supplied and installed by DNAA, covering defects in those parts or that workmanship under normal intended use. DNAA is the warrantor. Coverage is limited to the repair listed on the invoice and does not extend to the whole appliance, unrelated components, future independent failures, or its remaining service life.
16. Warranty claims
The customer promptly reports a suspected covered defect, supplies the invoice and symptoms, and provides reasonable access for assessment. Coverage depends on the cause, not merely recurrence of a symptom. A verified covered claim is resolved by correction of the affected work or part, or another lawful warranty remedy. Excluded or unrelated services require separate authorization; any assessment fee is disclosed before approval.
17. Subsequent work and maintenance
Failures caused by later improper repair, modification, misuse, or failure to address a disclosed underlying condition are excluded. The customer retains relevant records and provides a reasonable opportunity to inspect before the affected area is altered, when safe and practical. Recommended maintenance and remediation outside the approved work remain the customer’s responsibility.
18. Testing and operating time
Testing covers only the functions and conditions recorded in the service summary. Temperature stabilization, operating cycles, defrosting, and ice production may require further operating time or normal loads. The customer follows the recorded operating and monitoring instructions. Completion of a limited test does not certify untested functions or exclude intermittent faults.
19. Contents and prevention of loss
The customer arranges alternative storage for food, medication, and temperature-sensitive items until safe operation is verified. DNAA does not provide continuous monitoring or food-safety certification. If leaking, overheating, gas odor, or another hazardous condition occurs, stop using the appliance and obtain appropriate urgent assistance.
20. Payments, tips, and reimbursement
The invoice records the approved total, payments, and balance. Tips are voluntary and separate from the repair price. The customer remains responsible for agreed charges unless another payer has been expressly accepted. Reimbursement by an insurer, manufacturer, landlord, or home-warranty company is not guaranteed.
21. Service records and electronic approval
Service records may include appliance and work-area photos, model/serial information, existing damage, contamination, measurements, authorizations, and payment history. Acceptance applies to the estimate and terms version presented for that order. Electronic signatures and recorded approvals are retained with the order.
22. Final service record
The final invoice or service summary identifies the work performed, tests completed, remaining limitations, operating instructions, payments, and balance. Its scope is limited to the work and tests actually listed.
23. Scope of responsibility
DNAA does not insure the appliance against future independent failures or guarantee its remaining economic life. To the extent permitted by applicable law, liability excludes indirect, special, incidental, and consequential losses, including business interruption, loss of use, lost income, and spoilage.
24. Applicable law and claims
California law and other applicable law govern. These terms apply only to the extent legally permitted and do not exclude nonwaivable rights, remedies, warranties, cancellation rights, or liability. Contact DNAA with the invoice and a description of any claim. Required transaction-specific notices remain separate from this webpage.
25. Agreement and revisions
The approved estimate/work order, authorized changes, invoice, job-specific disclosures, and accepted terms version form the service record. Later website revisions do not retroactively change an approved order. If a provision is unenforceable, the remainder applies to the extent lawful. DNAA may use qualified technicians or authorized service providers.