Privacy Policy
Effective date: October 29, 2026
This policy explains how DNAA Inc., doing business as DNAA Appliance Repair (“we,” “us,” or “our”), collects and uses information through norcalappliancerepair.com, our service request forms, and online appointment scheduling.
Information we collect
When you request service, schedule an appointment, or contact us, we collect the information you provide, such as your name, telephone number, service address, email address when provided, appliance type and brand, problem description, appointment details, and related service communications. Please do not include passwords, Social Security numbers, or payment card details in a service request.
Our website and technology providers may also collect technical information, including IP address, browser and device information, pages visited, referring sources, and interactions with the website through cookies and similar technologies.
How we use information
We use information to respond to inquiries, check service availability, schedule and manage visits, communicate about your request, diagnose and repair appliances, maintain service records, process transactions through payment providers, protect our systems, and meet legal obligations. We also use website analytics and advertising measurement to understand how visitors find us and whether advertisements lead to service requests.
Service messages
We use the contact details you provide for communications about your inquiry, appointment, and service, including confirmations and updates by phone, text message, or email. These communications are not promotional marketing subscriptions. Message frequency varies with your service request. Message and data rates may apply. You may reply STOP to stop text messages or contact us for assistance. You can request another way to receive service updates.
Service providers and disclosures
Information is processed by service providers that help us operate our business, including GoHighLevel/LeadConnector for website forms, scheduling, customer records, and communications; hosting and communications providers; analytics and advertising providers such as Google; and payment processors when you make a payment. Address search information is processed through the address-autocomplete functionality used in our forms. Relevant service details are also available to our dispatchers and technicians as needed to handle your request and perform the work.
We may disclose information when required by law, to respond to valid legal requests, or to protect our customers, business, and legal rights.
Cookies, analytics, and advertising measurement
We use Google Analytics and Google Ads tracking. Cookies and similar technologies may collect information about website use, referrals, and advertising interactions. Depending on the tracking features in use, providers may associate activity with information collected on other websites or services. Google’s processing is described in Google’s Privacy Policy.
You can manage cookies through your browser settings and advertising preferences through Google My Ad Center. Restricting cookies may affect some website functionality. Browser Do Not Track signals do not automatically change the operation of this website’s analytics and advertising tags. Do Not Track is distinct from other privacy preference signals and rights that may apply under law.
Retention and security
We retain information for as long as reasonably needed for the purposes described above, including handling requests, completing service, warranty support, business records, dispute resolution, and legal obligations. Retention depends on the information and its purpose. We use reasonable administrative and technical safeguards; no internet transmission or storage system can be guaranteed completely secure.
Your choices and requests
You may contact us to ask about your information, request a correction, request deletion, or ask a privacy question. We may need to verify your identity. Some records may need to be retained for service, accounting, warranty, legal, or security purposes. We will handle requests in accordance with applicable law. This policy does not limit rights available to you under applicable privacy laws.
Children
Our services are intended for adults arranging appliance repair. Our website is not directed to children under 13. Please contact us if you believe a child has provided personal information so we can review and address it.
Changes to this policy
We will post updates on this page and revise the effective date. Material changes will be identified on this page and, when required by law, communicated through an additional appropriate notice.
Contact us
DNAA Inc. / DNAA Appliance Repair
Rancho Cordova, California
Email: [email protected]
Phone: (916) 232-3152